Support

The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.

Precision Targeter - Frequently Asked Questions

Find out which shipping and marketing services and tools are available to Solutions for Small Business members.

Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.

The Postal Code Map, integrated into our Precision Targeter tool, helps you find high-value customer prospect areas for direct mail campaigns.

See the delivery standards for how long it should take for mail, letters or parcels to arrive based on mailing price and the destination.

Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.

How to create and use the Postal Code Targeting 2D data matrix barcode for automated direct mail processing, putting your piece in customer hands faster and at a savings.

Postal Code Targeting production FAQs with answers on quality controls, indicia, specifications, GSM best practices and your mailing’s induction.

Data lists and how to use them in Postal Code Targeting, including data overlays, existing customer list suppression and data cleaning needs.

Answers about the cost of sending direct mail with Postal Code Targeting solutions and large volume discount options.

Frequently asked questions on eligibility marketing with Postal Code Targeting. New acquisition tool that finds prospects similar to current best customers.

Find out what’s needed to prepare a Postal Code Targeting mailing. Get information on Postal Code Targeting specifications and find a direct mail partner.

See if your mailing campaign qualifies for Postal Code Targeting. Qualifications include deposit information, minimum item number, unique barcodes, quiet zones and Agreement numbers.

Ensure that your marketing mail pieces for Postal Code Targeting, Neighbourhood Mail and Personalized Mail are machineable and save on mailing costs.

Find out how to prep your statement of mailing and drop off mailing containers.

Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.

Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.

Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.

Learn how to prepare and print barcodes for Registered Mail items using Canada Post labels, prepaid envelopes and EST desktop software.

Looking to send something internationally? Here’s how you can do it with Canada Post

Add pickup web services to your e-commerce solution. Easily request a pickup at your business. Ideal for Ship From Store applications.

Having trouble installing updates to EST 2.0 shipping software? Follow these troubleshooting tips.

Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.

Having trouble with business mailings? Find out how to get help from Canada Post.

Handle your entire shipping and mailing process online from our website. For small to mid-sized businesses who ship in Canada and worldwide.

Get fast and easy online shipping and mailing from our website or your intranet. For small to mid-sized businesses who ship and mail within Canada.

Find out about security, proxy servers and importing and exporting data into EST 2.0 shipping software.

Find out if your mailing of more than 1,000 pieces qualifies for Personalized Mail’s reduced postage rates.

Find the size and weight specifications for sending letters to the U.S. and internationally.

Find out about Priority, Xpresspost and Expedited prepaid envelope and label options. Includes features, options, destinations, sizes and weight.

The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.

Find the length, width, thickness, weight and ratio specifications for Canada Post’s Registered Mail service.

Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.

Learn how to prepare and package parcels to help Canada Post deliver your items safely and securely.

Learn how to address envelopes and parcels to help Canada Post deliver your mail to the right place, faster.

Find Canada Post-recognized vendors of mail presortation software.

Postal indicia saves businesses time and money while offering branding opportunities. Find out how to use it:

Learn about creating an order or Statement of Mailing and dropping off a Personalized Mail™ mailing at a deposit location.

Save on postage when your mailing can be machine processed. Learn how to design your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for machineable postal standards.

Find all the resources you need to confidently prepare large mailings for Canada Post.

Find out if your newsletter, magazine or other mailing qualifies for the discounted postage rates of Publications Mail.

Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.

Stay connected with Canadian Forces anywhere in the world. Find out how to use the Canadian Forces Postal Service to send all mail at domestic prices.

Get a discounted rate to mail library materials to your Canadian patrons. Also, your postage rate covers outgoing and return postage.

Designing, preparing and sorting your Canada Post Personalized Mail™(formerly Addressed Admail) for machine processing delivers the lowest postage rates. See these Machineable Presort guidelines.

Learn how to set up your Business Reply Mail account, create artwork and test mail pieces to ensure the best postage rates.

Some postal services, like Registered Mail, provide a receipt showing your purchase of postage for a specific address on a specific day.

Permanent stamps have no expiry. After you buy them, they’ll be accepted even if stamp prices change.

Get postal codes for Canadian addresses using the Find a Postal Code online tool.

Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.

Learn how to use the free Customized Postal Indicia template to create added marketing value for your business mail.

You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.

Learn what COD is, how it works, and how you can use it with Canada Post.

Learn the postage you need for a letter or parcel depending on its weight, size and destination.

Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.

Find up-to-date fuel surcharge information on Canada Post services.

If your recent Canada Post Neighbourhood Mail™ (formerly Unaddressed Admail) mailing is late or hasn’t been delivered, you can create an online service ticket to report the problem.

Some postal services are not available to certain overseas countries. Find out if there are limitations on mailing to your international destination.

Find acceptable dimensions for mail delivered by Canada Post.

Learn about prohibited and controlled items that you cannot send through the mail, either within Canada or internationally.

Once a letter is mailed, we must attempt to deliver it to the destination address.

What happens when mail is addressed incorrectly and why items are returned to the sender?

Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.

Find out where to get information on preparing an addressed advertising mailing.

Find all the resources you need to confidently prepare bulk advertising mailings for Canada Post.

How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.

The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.

Write a letter to Santa and he'll write back. Get Santa's address. Find out how to email Santa.

If you haven’t already provided your shipment to Canada Post, you can cancel it online.

Find out where to get information to prepare a Publications Mail™ newsletter or magazine mailing.

Read this article for in-depth info and FAQs on getting a return label.

Terms and conditions for the Solutions for Small Business lightweight shipping temporarily reduced rates.