These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.
Delivery Preference | Terms and Conditions
These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.
What are the mail and parcel delivery hours?
Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.
P.O. Box Terms and Conditions
Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.
Commercial PO Box Terms and Conditions
How to rent, cancel, and use a commercial Postal Box at Canada Post.
The parcel I am expecting is in customs, what can I do?
Find out about the customs process for receiving a package from another country.
Receive your mail while travelling across Canada
Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.
Can I refuse delivery of a parcel?
There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs
How can I call the post office?
Over 6,300 post offices are available to take your call! Here’s how to get in touch:
How will I receive mail at my new home?
Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.