Support

Read this article for in-depth info on managing returns.

Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. Learn about this feature in our frequently asked questions.

Automatic tracking is a free feature that automatically adds packages to your track list, sends you delivery notifications and more. View the Terms and Conditions of this feature.

My Mailbox beta Terms and Conditions

My Mailbox beta release participation conditions

My Mailbox beta release participation conditions

Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.

Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

Find out how to set a delivery preference. Choose your location and sign up for email notifications.

Find out why your delivery may have been sent to the post office.

Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.

Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.

Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.

Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

Request the restart of advertising mail delivery to your address.

Contact us to request the restart of advertising mail delivery to your address.

Have questions about epost connect? Check the FAQ for answers:

Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:

Shipping routes are set depending on the location of our facilities and the destination.

Can I use FlexDelivery internationally

How do I know if a company is FlexDelivery-friendly

Is this open to other delivery providers

We’ll send you an email when your package is ready to be picked up.

Yes!

Using your FlexDelivery address is easy. Here’s how:

Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.

How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.

Have questions about your community mailbox? Explore Frequently Asked Questions for answers:

Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.

Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.

Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.

Read Hold Mail terms and conditions, including service delivery limitations and legal statements.

Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.

Find out how to fill out the address form during online checkout using your FlexDelivery address.

How to rent, cancel, and use a commercial Postal Box at Canada Post.

Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.

If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.

Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.

The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.

Find out how to close an Individual or Commercial Postal Box.

PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.

If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.

Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

Find out about the customs process for receiving a package from another country.

Find out how to access an epost Connect Collaboration message after you receive an email notification.

Find out how to access an epost Connect message after you receive an email notification.

If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.

Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.

Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:

If you purchased Mail Forwarding but are getting someone else's mail along with your own, use this online form to report the problem.

When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.

After verifying the end date on your Mail Forwarding contract, use this form to report the problem:

Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.

Looking to cancel Mail Forwarding? Here’s how:

Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

Mail forwarding, mail, forwarding, change service, change, service, extend service, extend, service

Find out what to do if you tried to complete your change of address request online, but authentication failed.

If you give your email when you purchase mail forwarding, your information will not be disclosed to other organizations.

Find out how to sign up for mail forwarding online or at the post office.

Renew, cancel or make changes to your Mail Forwarding service online or at the post office.

Find out if you have to make alternate arrangements to have your mail forwarded to your new address.

Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.

How do I change my mailing address? See how to get Mail Forwarding service, what mail forwarding costs and how far in advance to order it.

Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

Over 6,300 post offices are available to take your call! Here’s how to get in touch:

A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.

Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.

If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs

Learn how to stop receiving both addressed and unaddressed advertising mail and find out more about Canada Post’s privacy practices.

Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.

Find out about the pickup location for your parcel or letter after an attempted delivery.

Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.

We may close or relocate a post office to improve operations and remain competitive.

First look up your post office in Find a Post Office and then you can view the hours of operation for that location.

Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.

If you have lost or broken community mailbox keys or if you have just moved, you can request new keys online.

Mail Forwarding redirects your mail to another address, such as when you move. Hold Mail stops mail delivery to your address, but does not redirect it.

To buy Hold Mail at a post office, you need government-issued photo ID. To purchase it for another person or a business you need a letter of authorization.

Hold Mail service cannot be used if you receive mail at a shared or institutional address, such as a dormitory or rooming house.

Hold Mail will stop flyers and newspapers, but not parcels.

Looking for your mail before your contract ends? Here’s how to receive it:

Extend your Hold Mail service online before or after your service ends.

Learn how to set up return authorization web service via SOAP protocol.

Learn how to set up return authorization web service via REST-style architecture.

Have questions about connect? Check the FAQ for answers:

These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.

These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.

Check out the FAQs page for help using the tool.