Support

Canada Post welcomes feedback about accessibility. Learn about the variety of accessible feedback contact options.

We are working to make sure the Canada Post mobile app is accessible to all customers. Learn about the variety of accessible feedback contact options.

Get answers to frequently asked questions about the Quick Drop package return service.

Terms and conditions for the Telus Stand with Owners contest.

Find answers to your questions for the Solutions for Small Business lightweight shipping temporarily reduced rates.

The Canada Post mobile app is available in English and French. Find out how to change the language and save your preference.

Address Complete

Video tutorial for Precision Targeter.

As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.

Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

Get information on Package Redirection online. Find out about redirection costs and package eligibility.

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Learn if you meet the eligibility requirements for an award and the steps to apply. Read all the frequently asked questions.

Find out how to apply for a Community Foundation grant. Read all the frequently asked questions.

Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.

Find out about our eProcurement, purchasing, payment and invoicing policies. We answer all your frequently asked questions.

Sometimes clearing your cache and cookies helps Canada Post products work smoothly. Here’s how:

Find about the stamp selection process and how to submit a suggestion or apply to design a stamp.

Log in, enter My Support, and check the status of your service ticket. Click for more information.

Contact customer support online, by phone, or find resolution with one of our support articles.

Choose from a list of help topics for the most common mail delivery and business issues. Open a service ticket online to report the problem and get help.

Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.

Canada Post is on Facebook, Twitter, LinkedIn, YouTube and more. Learn which accounts to follow to get the information you are looking for.

Ensure that the mailboxes you install in new subdivisions and condos meet Canada Post requirements. Download the Delivery Planning Standards manual.

Find out which web browsers are supported by canadapost.ca, what additional plug-ins it uses and how it uses cookies.

Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

Read the terms of use and legal terms and conditions for the Canada Post website.

Find all the information you need to contact Canada Post the way you prefer.

Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

How to remove your name and address from private advertising lists and Canada Post’s Name and Address Database.

Here’s how we keep data safe when you order online at Canada Post.

When you enter personal data for a purchase, it is used only to complete your request and ship your order.

To link to Canada Post from your website, use a text link that leads to the Canada Post home page.

A description of what federal and provincial sales taxes apply to different Canada Post products and which ones are tax exempt.

Find out where to get information on government Access to Information and Privacy Act requests.

Select your desired philatelic combinations and we’ll automatically send them to you for every stamp release.

Contact us to share your comments about your experience with one of our employees.

You can shop online using your Visa, MasterCard and American Express. Commercial customers can also pay by account.

To return your purchase bought online from Canada Post, call us for an authorization number.

Find out how to make an access to information request at Canada Post, including contact details for the Access to Information Directorate.

These Terms and Conditions govern your use of the Package Redirection service for shippers.

Service animals are welcome in all post office locations, including postal outlets located within another retailer. Supporting documentation is not required.

If you can’t retrieve your mail from the mailbox due to snow buildup, you can request snow clearance through a variety of contact options.

Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.

If you’re having difficulty with a document or an online form, let us know and we’ll try to provide an alternative.

Read the terms and conditions for our 2023 Free Shipping Tuesdays loyalty promotion. It is exclusive to eligible Solutions for Small Business members.

Photo Confirmation is a free feature where a photo of your package is taken after a safe-drop delivery.