Definitions of terms used in Intelligence 360

    Find the meanings of the terms used in Intelligence 360 reports, pages and your shipping with Canada Post. Listed alphabetically.

    Address verification: An invalid postal format or postal code error means that the item needs a valid address before it can be delivered.

    Customer number: A seven-digit number assigned to your shipping system when an organization signs an agreement with Canada Post.

    Customer references: Reference field 1 and 2 your shipping system. If these fields are not used by you, they are blank in Intelligence 360.

    Customs – Appeal of duties: Customer disputing the duty charges assessed by Canada Border Services Agency (CBSA).

    Delayed – Beyond Canada Post’s control: This delivery delay (also known as force majeure) is caused by a situation beyond Canada Post’s reasonable control. This includes severe weather, acts of God, demonstrations, labour disruption, major power outage and so on.

    Delayed – Processing error: Item is re-routed due to a processing error. Possible delay to delivery of item.

    Delivered: Item(s) was successfully delivered.

    Destination: The location to which the item was delivered.

    Exceptions: Exceptions are outbound or inbound items  that have unforeseen delivery interruptions.

    Expected delivery date: Date the item is scheduled to arrive at its final destination.

    Filters: Select a filter to see the items  you want to view. Intelligence 360TM allows you to filter by timeframe , customer number, shipping service and exception(s).

    Final delivery notice: The recipient must collect the item at a designated Post Office within a specific time period. If not collected, the item is returned to sender.

    Inbound: Item(s) being returned to your business. Inbound items include both Return to sender (RTS) and  authorized or anticipated returns.

    In transit – Item is travelling to its destination.

    Item – A single parcel sent using Canada Post’s shipping services.

    Label correction: Canada Post is trying to correct an unreadable barcode on the shipping label. Until corrected, the item is undeliverable. Possible delay to delivery of item.

    Last scan details: Date, time and location of the scan status.

    Last scan status: Shows the most recent scan of an item.

    Manifest date: Date the electronic manifest was submitted by the sender.

    My reports: Create reports of both summarized and item level information about your items. Generate reports on the spot or automate them by scheduling them at regular time intervals.

    Nickname: When adding items to your watchlist, assign a name to the tracking number. Nicknames can only be viewed in Intelligence 360.

    Notifications: Send email notifications to yourself and up to 10 other individuals on each item-tracking event as they occur.

    On hold: Item on hold. Reasons could include; at the recipient’s request, the business being closed for the day, item held at customs, or verifying recipient’s address.

    On-time deliveries: Measurement of on-time delivery performance based on the delivery standard and when the actual delivery or the delivery attempt was made.

    Origin: The full address where the item was shipped from.

    Outbound: Items shipped from your business.

    Performance summary: by customer number: View on time performance by customer number.

    Performance summary: by delivery standard: View on time performance by delivery standard.

    Performance summary: by destination: View on time performance by destination province.

    Ready to ship: Electronic information has been submitted by the sender, but items are not yet received or picked up by Canada Post.

    Redirected: Item being redirected to the recipient’s new address.

    Refresh: Select the refresh symbol to update information contained in Intelligence 360.

    Return to sender (RTS) : Item being returned to sender when one or more of the following conditions exist: item refused or endorsed as moved or unknown, unclaimed by the receiver, delivery address is incomplete, delivery address does not exist or no forwarding address.

    Return type: Return to sender (RTS) , an authorized or anticipated return.

    Service ticket report: View the service tickets associated with your customer numbers.

    Shipped: The item(s) have been picked up by Canada Post or deposited at a Canada Post facility.

    Shipping profile: by customer number: View volume of items billed, net cost and average weight by customer number.

    Shipping profile: by destination: View volume of items billed, net cost and average weight by origin and destination location.

    Shipping profile: by weight category: View volume of items billed,  net cost and fuel surcharge by weight category.

    Shipping services: Parcel shipping services used to send your items to Canadian, U.S. and international destinations.

    Tracking references: Tracking number or manifest number.

    Tracking summary report: View detailed shipment data, tracking milestones and the latest status of your items.

    Undeliverable: Item cannot be delivered as addressed. It cannot be returned to the shipper. It is sent to the Undeliverable Mail Office.

    Unknown date: Unable to provide an expected delivery date.

    Watch list: Monitor up to 20 shipped items.

    For a full overview of Intelligence 360, read Introduction to Intelligence 360.