How to access your community mailbox

You’ll need the following to use your community mailbox:

  • Location of your community mailbox
  • Keys to your compartment
  • Module number of your community mailbox
  • Number of your compartment within the community mailbox

Looking for your community mailbox?

You’ll need to get in touch with our support team to find out the location of your community mailbox. Support can also let you know the module number of your mailbox and your compartment number.

Recently moved and need a new key?

Fill out a request form if you’ve moved recently and don’t have the keys to your community mailbox. We’ll provide you with a new set of keys and replace the lock on your community mailbox compartment for free.

Finding your compartment

Look for 2 different numbers to identify your compartment within your community mailbox.

  1. Locate the module number in the top left hand corner of the community mailbox.
  2. Find your personal compartment number located on the locked boxes within the module.

Receiving parcels at a community mailbox

  1. Check your compartment. You will either find your parcel or a key to one of the parcel compartments in the community mailbox.
  2. If you found a key, use it to open the parcel compartment that matches the number on the parcel key tag. Remove your parcel.
  3. Lock the parcel compartment and drop the parcel key in the outgoing mail slot of the community mailbox.

Where are larger parcels delivered?

We’ll deliver larger parcels directly to your home if they don’t fit in the parcel compartment or if a signature is required upon delivery. If nobody is home and there’s no safe place to leave your parcel, or if a signature is required, we’ll bring the parcel to a nearby post office. We’ll leave a delivery notice card to let you know when and where you can pick up your item.

Getting help with your community mailbox

Submit an online service request for support with lost or stolen keys, broken locks, frozen locks or if you can't access your community mailbox due to the snow.

Contact us about other community mailbox issues

Get in touch with our customer service team through the support section if your question isn’t answered above. They can help work out issues such as:

  • Accessibility issues
    If you’re having difficulty accessing your community mailbox because of a mobility issue, we’ll work with you to find a solution.
  • Litter or vandalism
    If you notice garbage around your community mailbox, damage or an open compartment, call us to report the issue.
A row of sidewalk-accessible Canada Post community mailboxes in a residential neighbourhood