Consumers' Choice

A simple way for Canadians to decide

Canada Post is proudly committed to serving every Canadian in every corner of the country. We respect Canadians’ choices when it comes to receiving unaddressed advertising mail delivered by us. That’s why our Consumers’ Choice program offers a simple way for Canadians to stop receiving it. It’s your choice.

Consumers’ Choice program

When you choose to be part of the Consumers’ Choice program, here are some examples of items that we will not deliver:

  • Flyers and restaurant menus
  • Free product samples and coupons
  • Unaddressed magazines and store catalogues
  • Notices from non-profit organizations
  • Offers from banking institutions and telecommunications services

Even if you choose to be part of the Consumers’ Choice program, we will continue to deliver:

  • Community newspapers (without commercial inserts/enclosures) – only inserts in the public interest are acceptable
  • Mailings in the public interest from government departments and agencies at the federal, provincial, territorial and municipal levels, as well as band councils
  • Materials from Elections Canada, provincial/territorial chief electoral officers and municipal election officials (or the deputy returning officer), including material from political parties and electoral candidates during an election
  • Any addressed mail, including addressed advertising materials

How to stop receiving unaddressed advertising mail

To stop receiving unaddressed advertising mail, simply put a note on your mailbox stating that you do not wish to receive it. Place the note in or on your mailbox where your delivery agent can see it, or on the inside lip of your community mailbox, group mailbox or postal box.

A man retrieves mail from a group mailbox compartment in an apartment building lobby.

A woman smiles as she talks on the phone.

How to resume delivery of unaddressed advertising mail

If you would like to restart the delivery of unaddressed advertising mail, you can let us know by calling customer service. Hours of operation are 9 am to 5 pm ET, Monday to Friday.

1-800-267-1177 (TTY: 1-800-267-2797)

Still getting unaddressed advertising mail?

If you are still receiving unaddressed advertising mail a few weeks after adding a note to your mailbox, you can let us know by creating a service ticket online or calling customer service.

Looking for more information?

Learn more about both addressed and unaddressed advertising mail, Canada Post’s name and address
database and how to opt out of addressed advertising mail.

How to reduce the amount of advertising mail you receive