Closures and service interruptions

January 10, 2014

Canada Post strengthens efforts to alert customers of weather-related delivery issues

January 10, 2014

Canadians rely on Canada Post to deliver their mail and parcels on a regular basis. That expectation is built over many years of serving our customers, even when faced with difficult weather challenges. This service takes a lot of careful planning and monitoring of the weather to adjust the daily efforts of the dedicated people who deliver mail and parcels.

The unprecedented weather events experienced across Canada over the last few weeks have highlighted the need to improve our notification systems when extreme weather conditions mean Canada Post must suspend or significantly delay delivery.

To better inform customers that mail delivery will be affected by extreme weather conditions, Canada Post has expanded its process to include the following:

  1. Notification of local news media of the delays or delivery suspension through a tiered alert system:
    • A Red Alert will indicate that no delivery will be attempted that day due to the severity of the weather.
    • A Yellow Alert will indicate that delivery will be attempted but there may be addresses that will not receive delivery due to the weather. Updates will be provided as the situation evolves.
  2. The alerts will be posted at and distributed via Twitter @canadaposthelps for greater immediacy.

Canada Post is committed to delivering the highest level of service to all Canadians and ensuring they are better informed when the weather hampers our ability to provide that service. This process is now in place and has already been used for weather-related delays experienced in parts of Newfoundland-and-Labrador this week.